TABLE OF CONTENTS:

Q: What to do when SMARTReporter informs me about a S.M.A.R.T. error?

Q: What to do when SMARTReporter informs me about an I/O-error?

Q: Can SMARTReporter predict every possible disk failure?

Q: Why does SMARTReporter report another S.M.A.R.T. status than Disk Utility?

Q: Why does SMARTReporter report another S.M.A.R.T. status than SMART Utility, TechTool Pro, ...?

Q: What about the polling interval for the S.M.A.R.T. status, doesn't every few hours suffice?

Q: Which disks can SMARTReporter actually check for problems?

Q: Does SMARTReporter support S.M.A.R.T. checking on external disks (USB/FireWire)?

Q: Does SMARTReporter support S.M.A.R.T. checking on disks attached to PCI-ATA-cards?

Q: Why would I need SMARTReporter although S.M.A.R.T. checking is built into Mac OS X?

Q: Will running SMARTReporter prevent my Mac or its disks from going to (idle) sleep?

Q: Why does SMARTReporter claim to check more disks than I actually have?

Q: Does SMARTReporter work with SSDs?

Q: How can I uninstall SMARTReporter?

Q: I've set SMARTReporter not to display an icon in the Menu or the Dock. How do I get it back?

Q: How reliable are the e-mail problem notification mechanisms?

Q: Does SMARTReporter work when no user is logged-on?

Q: Why does SMARTReporter display only one menu icon although i have multiple HDDs?

Q: Why can't I command-drag the menu icon of SMARTReporter?

Q: Mac App Store: How can I buy/install SMARTReporter?

Q: Mac App Store: How can I update SMARTReporter?

Q: Mac App Store: How can I re-install SMARTReporter?

Q: Mac App Store: How can I install SMARTReporter on an additional Mac?

Q: Mac App Store: How can I get a refund for DesktopLyrics?

________________________________________________________________


Q: What to do when SMARTReporter informs me about a S.M.A.R.T. error?

A:

1.) Make sure your backup of all valuable data on the disk is complete and up-to-date (do not delay making backups until you get a S.M.A.R.T. alert since disks might fail without predictable signs, there might not be enough time left for a complete backup and there could also be already some data corruption at this point).

2.) Contact Apple, or your disk manufacturers technical support department for instructions. Some disk manufacturers consider a S.M.A.R.T. alert sufficient evidence that the disk is bad, and will immediately issue an RMA for its replacement under warranty.

3.) In any case you should not rely on said disk with critical data anymore.


These are just well-meant suggestions, you are of course free to ignore them.


"Please note that a S.M.A.R.T. alert doesn't mean that your HDD will completely fail for sure, nor can S.M.A.R.T. catch all possible HDD errors - it's just a very valuable indicator." Please read the section about the reliability of S.M.A.R.T. failure predictions.


If you are an advanced user you can select drive in question in "SMARTReporter->Disk Checks->S.M.A.R.T.->Advanced Tools" and click "Show attributes" to get more information about which attribute is responsible for triggering the alert.


Note that S.M.A.R.T. errors seem to come in two flavors, short transient failures that often do not mean that the disk will certainly fail and longer errors where the status goes to "failing" and doesn't switch back to "O.K." anymore. These long failures these are generally more indicative of imminent disk failures.


Q: What to do when SMARTReporter informs me about an I/O-Error?

A:

I/O-errors mean that a read or write operation of the hard disk has failed and they can come from a multitude of sources with different levels of problem-severity - unfortunately there is no easy way to know why the I/O-error occurred. The most common cause for I/O-errors are "bad blocks" on your hard disk. When reading a file which has a "bad block", this will result in an I/O-error (as often happens with scratched CDs/DVDs which SMARTReporter doesn't warn about). "Bad blocks" are relatively common and are not a problem when occurring only infrequently because these blocks are automatically remapped to "spare blocks". So if you get very sporadic I/O-errors, this is probably caused by these normal bad blocks, and nothing to worry about. However, if you get I/O errors very frequently this can either mean that:

• You are often reading from files with bad-blocks, but never writing to them, which would trigger the repair of the bad-block. You should overwrite the affected files with known-good copies.

• The hard disk has run out of "spare blocks" to re-map the "bad blocks", which is a serious problem.

• The I/O errors are not caused by "bad blocks" but by something else. There are a lot of severe issues that can cause I/O errors including bad cabling, defective disk controllers, etc.

Our well-meant suggestion for dealing with disks that constantly emit I/O-errors is the following procedure:

• Erase and format the disk in Disk Utility with the option to overwrite the disk with zeroes.

• Test the disk e.g. by filling it with copies of a very large disk image and then mounting all those disk images.

• If the disk still emits I/O errors during this test you can throw it away (or replace under warranty). If the replacement disk in the very same slot has the same issues it may be a hardware issue (cabling, controller, etc). If the disk doesn't emit the errors anymore during the test you can continue using it.

Please note, you can find more information about the #1 source of I/O errors, "bad blocks", and advice how to deal with them here and some more information can be found here and here. Also, some commercial utilities like Drive Genius can try to fix "bad blocks".


Q: Can SMARTReporter predict every possible disk failure? 

A:

No! There is no way that all hard disk drive failures can be be predicted, because of the physical nature of hard disk drive failures, only some of them can be predicted but NOT ALL of them (the situation may be a bit better with SSDs as they have no moving parts). There is no magic technology to look into the future with absolute certainty. SMARTReporter doesn't make predictions about disk failures itself, but rather relies on the built-into-the-disk prediction called S.M.A.R.T. and therefore is only as good as S.M.A.R.T. itself.


Straight from the ReadMe: "Please note that a S.M.A.R.T. alert does not mean that your disk will certainly fail completely, nor can S.M.A.R.T. (or I/O-error checking) catch all possible disk problems before they happen - it's just a very valuable indicator. Please note that SMARTReporter is NOT a substitute for regular backups!."


Just as not every disk failure can be predicted, a S.M.A.R.T. failure doesn't mean that your disk will fail with absolute certainty in the nearest future. It is possible that even disks with a S.M.A.R.T. error (seem to) work fine, at least for some period of time. Especially short transient S.M.A.R.T. errors often do not necessarily indicate a complete disk failure. In any case the disk should be replaced, and disks under warranty generally can be replaced for free when exhibiting S.M.A.R.T. errors.


To increase disk failure prediction accuracy, SMARTReporter checks for I/O-errors in addition to S.M.A.R.T. errors - many disks fail with I/O-errors indicating problems but without S.M.A.R.T. error. But even the combination of S.M.A.R.T. checking and I/O error checking is not able to detect all possible disk problems before they happen  

 

Regarding the prediction of disk problems its important to note that most things that people recognize as "hard disk problems" actually aren't. The software (operating system and especially the file-system) can render disks useless and systems un-bootable without the real hardware having any problems - a re-format and re-install cures all problems (except the data loss) in these cases. SMARTReporter doesn't concern itself at all with software-level problems, and you should definitely do regular file-system checks in addition.


Q: Why does SMARTReporter report another S.M.A.R.T. status than Disk Utility?

A:

Actually, it does not! All the reports of this behavior I've got to date have been based on this: sometimes S.M.A.R.T. errors only appear for a short period of time, and might have switched back to "Verified" until you check it in "Disk Utility". Open "Disk Utility" right after SMARTReporter has performed the check on the drive and you should see that it agrees that the drive is failing. If not, contact our support for debugging of the issue.

Also, note that Disk Utility does only check the S.M.A.R.T. summary status, while SMARTReporter can also check self-test results. If SMARTReporter determines a failed self-test (but OK summary-status), Disk Utility will obviously still be telling you the disk is fine (summary-status-wise).

Note that Disk Utility does not show any S.M.A.R.T. status for FileVault2 encrypted disks, but Apple's System Profiler does.


Q: Why does SMARTReporter report another S.M.A.R.T. status than SMART Utility, TechTool Pro, ...?

A:

SMARTReporter (like Apples Disk Utility.app) only looks at the S.M.A.R.T. summary status, which is an overall value calculated (by the disk) from the individual S.M.A.R.T. properties.

Supposedly SMART Utility and TechTool Pro have mechanisms to calculate their very own summary status from the individual properties itself - ignoring the summary status S.M.A.R.T. provides - whether this really provides superior error-prediction is not known.


Q: What about the polling interval for the S.M.A.R.T. status, doesn't every few hours suffice?

A:

The default polling interval in SMARTReporter is 30 minutes for the main disk and 180 minutes for other disks. S.M.A.R.T. checks are essentially "cost free" and take only a few milliseconds to perform. However, if the disk is currently "sleeping" it has to be spun-up in order for the check to be performed, which may incur some unwanted noise or vibration. While hard-disks in the 90s had some kind of limitation how often they could be spun-up and down, this doesn't really apply anmore. Therefore spinning-up disks to perform the check does not reduce their lifetime.

The reason for the lower check-interval on the boot disk is that is likely spun-up anyway all the time anyway, while other disks are more likely to be idle and spun-down.

There are several reasons for performing the S.M.A.R.T. check every 30 minutes instead of every few hours:

• Some S.M.A.R.T. errors are "transient" and occur only for short periods of time. While these are not as "fatal" as longer and "sticking" S.M.A.R.T. errors you will still want to know about them, and the likelyhood of catching them with a multi-hour interval would be low

• Since S.M.A.R.T. checks are "free", there is no reason to perform them only every few hours (though, reducing the interval to much less than 30 minutes also doesn't make sense)

• If a S.M.A.R.T. failure occurs you really want to know about it as soon as possible and not some hours later.

• The excellent "smartmontools" for SMART checking have a default polling interval of 20 minutes

 

Q: Which disks can SMARTReporter actually check for problems?

A:

SMARTReporter can not check all physically connected disks, which disks are checked depends on the actual check:

• S.M.A.R.T. checks can only be performed on ATA/SATA/eSATA disks but not on USB/FireWire disks, unless you install additional software, please see the next question about that. Additionally only disks which are currently mounted (have at least one mounted partition/volume) are checked.

• I/O-Error checks are performed for all disks which are currently mounted.

• Disk-Space checks are performed for all disks which are currently mounted.

• R.A.I.D. checks are performed for all connected R.A.I.D. sets.


Q: Does SMARTReporter support S.M.A.R.T. checking on external disks (USB/FireWire)?

A:

External eSATA disks should work just fine but USB and FireWire generally don't support S.M.A.R.T. checking on Mac OS X unless you install 3rd party extensions, see below.


"Because SMARTReporter relies on the S.M.A.R.T. implementation of Mac OS X, it only supports ATA, SATA or eSATA disks, if you want S.M.A.R.T. support for your SCSI, FireWire or USB disk, send feedback to Apple."

All SCSI and some FireWire/USB disk could work if Apple implemented S.M.A.R.T. checking for SCSI, USB & FireWire in Mac OS X (SCSI pass-through). Note that some disks could never work if their bridge controller doesn't pass support the necessary features (see also this and this).


GOOD NEWS: There is a new solution that enables S.M.A.R.T. checking for external USB and FireWire disks, a third party project that implements the missing support that Apple left out of stock Mac OS X.

Installing the software provided by this project should enable S.M.A.R.T. checking for your USB/FireWire disks, provided that this is even possible for your disk. Please note that this is an external project not supported by CoreCode in any way and installing 3rd party kernel extensions is a generally unsafe procedure.


Q: Does SMARTReporter support S.M.A.R.T. checking on disks attached to PCI-ATA-cards?

A:

SMARTReporter depends on the built-in S.M.A.R.T. functions of Mac OS X, only disks that the S.M.A.R.T. subsystem of Mac OS X supports can work in SMARTReporter. Whether disks attached to ATA-cards support S.M.A.R.T. depends on the specific ATA-card and it's driver.


ATA-Cards known NOT to work:

• ACARD Technology AEC-6280M

• ACARD Technology AEC-6880M

• Sonnet Tempo SATA E2P

• Sonnet Tempo SATA ExpressCard/34

• SIIG Ultra-ATA 100/133 Pro


ATA-Cards known to work:

• Sonnet Tempo-133 ATA

• Sonnet Tempo-X SATA

• Sonnet Tempo SATA E4P

• Sonnet Tempo SATA X4P

• Sonnet Tempo SATA E4i

• Sonnet Tempo SATA X4i

• SIIG 4-port SATA (Model CN2529 SC-SA4M12)


If your disk is not seen by SMARTReporter you could do the following to ensure it's not a bug in SMARTReporter:

1.) Ensure the HDD in question is spun-up (by accessing files on it)

2.) Open Disk Utility.app and select said HDD (not the partition on it) and search at the bottom for something about "S.M.A.R.T. Status" (Note that Disk Utility does not show any S.M.A.R.T. status for FileVault2 encrypted disks, instead use Apple's System Profiler.)


There you should either find "S.M.A.R.T. Status: Verified" which means your HDD is supported (by Mac OS X), in the the other cases "S.M.A.R.T. Status: Not supported" or nothing there at all, it is not supported.


So if your HDD is (in Disk Utility.app)

a) SUPPORTED: It should also be supported by SMARTReporter, and if not please contact our support so it can be fixed.

b) NOT SUPPORTED: this is most likely the failure of the driver of your ATA card in this case the blame is on your ATA card/driver manufacturer there is nothing that can be done to support it in SMARTReporter.


Q: Why would I need SMARTReporter although S.M.A.R.T. checking is built into Mac OS X?

A:

Because Mac OS X only checks the S.M.A.R.T. status when you open "Disk Utility.app" and select the disk in question.

You probably don't want to do this every few minutes, SMARTReporter automates these checks at an defined interval and notifies you when it turns bad.

Also, SMARTReporter now does a lot more than just checking the S.M.A.R.T. status, it also checks for I/O errors, which are an important problem indicator. 

Additional optional checks for R.A.I.D. sets (triggered by degraded or offline sets) and available free disk space are also included.


Q: Will running SMARTReporter prevent my Mac or its disks from going to (idle) sleep?

A:

DISK SLEEP: SMARTReporter wakes (spins) up your hard disks for the S.M.A.R.T. check to be performed. Since the default SMARTReporter check interval for disks is much larger than the idle sleep delay (10 minutes) it will not cause your disks to be constantly running. Since the boot disk is likely to be accessed most of the time (and therefore not sleeping anyway), the default checking interval for the boot disk (30 min) is much lower than for the other disks (180 minutes), which are more likely to be asleep. Since recent hard disks support an near infinite number of spin-up/spin-down cycles there is no detrimental effect of SMARTReporter's need to occasionally wake disks on the disk lifetime.

SYSTEM SLEEP: SMARTReporter does not have any effect on your Mac going to idle sleep after the time you've specified in the "System Preferences" at all.


Q: Why does SMARTReporter claim to check more disks than I actually have?

A:

This may occur if you are using the "full-disk-encryption" that was introduced in Mac OS X 10.7. There is no real problem here it just means the disk containing the encrypted partition was checked twice. The other cause could be if a R.A.I.D. is attached, then the individual disks as well as the "RAID volume" will be checked.


Q: Does SMARTReporter work with SSDs?

A:

SMARTReporter "works" with SSDs in the sense that it recognizes them, and if they support S.M.A.R.T. it will check their summary-status and attributes and alert you if the status turns "failing". The question now is whether the SSD drive supports S.M.A.R.T. - which was designed to predict mechanical failures, which SSDs do not suffer from. However, SSDs also can also become broken, not because of mechanical failures but because of exhaustion of the limited number of write cycles. Some SSD drives report these write cycles as S.M.A.R.T. attribute (which can be inspecting by right clicking a drive in SMARTReporter) and report a failing S.M.A.R.T. summary status if the limit is approaching - in this case running SMARTReporter is just as useful as with a conventional drive - or even more so because only some mechanical failures can be predicted but the exhaustion of write cycles is determinable. To find out if your specific SSD drive does support S.M.A.R.T. - and to what extent - your best option is to ask your vendor. You can find out who is your vendor by going to "About Mac", then "System Report", and then choosing the item "Serial-ATA". Very often a Google search with that information will give you the answer you need. If not, the vendor's technical support will usually be able to provide you with the information. If all else fails, you may find help on the smartmontools support mailing list, but you will have to join in order to participate (or search the archives).


Q: How can I uninstall SMARTReporter?

A:

0.) Optional: Uncheck "Start SMARTReporter on login" in the Preferences of SMARTReporter

1.) Select "Quit" from SMARTReporter's menu

2.) Drag the "SMARTReporter" application from your 'Applications' folder to the 'Trash'

3.) Optional: Delete the following files/directories:

~/Library/Application Support/SMARTReporter/

~/Library/Preferences/com.corecode.SMARTReporter.plist


Q: I've set SMARTReporter not to display an icon in the Menu or the Dock. How do I get it back?

A:

To get the icon back permanently, hold down alt/option while starting SMARTReporter.

Since this may be difficult to do when it is automatically started at log-in, you can also double-click SMARTReporter when it is already running (but hidden) to access the preferences window. This will just open the preferences window, giving you the change to inspect or change the settings. You can also hold down alt/option while doing so to show the Dock icon and make SMARTReporter not be invisible anymore.

In case that doesn't work, terminate SMARTReporter using /Applications/Utilities/Activity Monitor.app and then move its preferences file (com.corecode.SMARTReporter.plist in the ~/Library/Preferences/ folder) to the trash, and start it again.


Q: How reliable are the e-mail problem notification mechanisms?

A:

SMARTReporter currently offers three different mechanisms for sending e-mails. Sending through our server is the recommended and only officially supported method, because it is the most reliable one.


• Sending through our servers: this option requires zero configuration on your part and should always succeed when you have a working internet connection. If the option doesn't work for you please ensure you allow outgoing internet connections to www.corecode.at, have spelled your e-mail address exactly correct and don't block or spam-filter e-mails from <notification@corecode.at>. Especially comcast.net and mindspring.com are known to block some incoming mails, if you have problems there, try delivering to a different address. Please note the only "private" information transmitted in your mails is your e-mail address and we don't store or collect data on our server in any way, except for your safety in case the delivery fails, to ensure that the e-mail can be re-transmitted to you automatically or manually. This delivery option automatically re-tries e-mail delivery for up to 25 minutes when sending fails (no internet connection?) to increase reliability. Choose this option if you are unsure. The only case where this option is not preferred is if you have an e-mail account that automatically blocks all automated incoming e-mails, but that can be easily verified with sending a test-mail.

• Sending through Mail.app: This tells Apple's Mail.app to send the e-mail. This option requires zero configuration within SMARTReporter but requires you to setup (and maintain) a working e-mail delivery configuration within Apple's Mail.app. This option is not extremely reliable because sending e-mails can fail if Mail.app misbehaves, is not properly configured anymore or has set the spelling correction set to "Check on send" (SMARTReporter tries to detect and inform you about this case). We've contacted Apple about the reliability problems with sending automated e-mails without user-intervention through Mail.app (especially with the spell check) and they said they won't fix the problems and automated e-mail delivery should best be done using own servers (therefore this option is our recommended one).

• Sending with "custom settings": This sends with an own e-mail sending (SMTP) implementation with the settings you've provided and requires detailed configuration. This option is more reliable than sending through Mail.app but still not as reliable as sending through our servers. Delivery can fail if your configuration is not valid anymore or the SMTP server is upgraded in a way that makes it incompatible with our SMTP implementation, though SMARTReporter tries to detect and inform you about these cases.


Note that sending a "test-mail" from SMARTReporter may seem like it succeeded (delivery to server OK), but the e-mail may still be blocked by the destination server or caught in some spam prevention, so make sure you actually receive the test mail in your inbox!


Please let us know if you rely on a e-mail delivery mechanism besides sending through our servers, else they may be removed in the future.

Please note that all e-mail delivery mechanisms will fail if your internet connection is offline (for extended time periods) or external factors that prevent outgoing connections (firewall?) or incoming e-mail (full mailbox? try our MailboxAlert app to prevent this from happening! zealous spam-filter?) block the delivery. Therefore the completely reliable local notification mechanisms should not be turned off even if you are using e-mail notifications.


Q: Does SMARTReporter work when no user is logged-on?

A:

No, there are several reasons for this, including code & interface complexity, difficulties with updating and requiring admin privileges for installing system daemons, but most of all the restrictions from Apple for apps in the Mac App Store prevent this.

You can use the smartmontools if you need this feature, a UNIX command-line application.


Q: Why does SMARTReporter display only one menu icon although i have multiple HDDs?

A:

The reason there is only one icon regardless of the number of installed hard disk drives is simple:

S.M.A.R.T. errors (or failing hard drives for that matter) are very rare and most users will never encounter such an situation, so it seems like a big waste (of menu space) to display multiple icons.

The icon turns red if at least one of your hard disk drives has a status of "failing" in any of the enabled disk checks (i.e. S.M.A.R.T. and I/O-error by default). The icon can turn orange if there is is a severe problem performing a disk check or if the used problem notification mechanisms are misconfigured.

In case there is an S.M.A.R.T. error there can be no confusion which HDD is affected, because the details are displayed in the warning dialogue and e-mail, as well as in the log-file and the screen of the failing check under "Detail:".


Q: Why can't I command-drag the menu icon of SMARTReporter?

A:

Apple reserved the command-drag functionality for their own menu-items, and doesn't expose this functionality through the public supported menu-item programming interface.

Some other people have reverse-engineered this private interface for their 3rd party menu-items, but this is kind of a "hack" and has serious drawbacks:

• Such menu-items run in system memory and could take down the whole user interface

• The programming interface may change with every System-update, leaving 3rd party menu-items that use this unsupported method broken

The only thing that can be done about this situation is to complain to Apple that command-drag doesn't work with menu-items that use the official programming interface (NSStatusItem).


Q: Mac App Store: How can I buy/install SMARTReporter?

A:

IMPORTANT: if you previously tried out the "TRYOUT" version SMARTReporter, you have to manually uninstall it before buying the full version

The procedure is the same as with any other app available on the Mac App Store:

1.) Click the black "Available on the Mac App Store" badge on the SMARTReporter product homepage

2.) On the next page click the blue "view in Mac App Store" badge below the SMARTReporter icon

3.) Now in the Mac App Store application click on the price tag below the SMARTReporter icon and confirm with your credentials

In the case that step two doesn't open the Mac App Store application, you may be using a internet browser that is not compatible with the Mac App Store links. Either try Safari or the alternative procedure:

1. ) Open the Mac App Store by clicking its icon in the Dock or selecting "App Store…" from the Apple-menu in your top left screen corner.

2.) Enter "SMARTReporter" in the top right search bar and press enter

3.) Click on SMARTReporter's icon or name in the search results

4.) Now click on the price tag below the SMARTReporter icon and confirm with your credentials

Please note that every aspect of buying/installing/updating/re-installing SMARTReporter works the same as with any other application offered on the Mac App Store and is the sole responsibility of Apple. 

We have no direct or even indirect influence over this and in case anything doesn't work as expected you should contact Apple for support.

Apple's official documentation for the Mac App Store is here and here and their support is here (online) or here (telephone).


Q: Mac App Store: How can I update SMARTReporter?

A:

The procedure is the same as with any other app available on the Mac App Store and updates are always free of charge on the Mac App Store:

1.) Open the Mac App Store by clicking its icon in the Dock or selecting "App Store…" from the Apple-menu in your top left screen corner.

2.) Click on the "Updates" tab at the top

3.) Click the "Update" button next to SMARTReporter in the list or click "Update All" at the top

4.) In case you don't see SMARTReporter in the list of available updates, but you are sure there is an update available, you may have "hidden" SMARTReporter. In this case:

4.1.) Select "Show my account" in the "Store" menu of the Mac App Store

4.2) Click "Show hidden purchases" in the "iTunes in the Cloud" section

4.3) Click "Unhide" next to SMARTReporter and goto step 2

Please note that every aspect of buying/installing/updating/re-installing SMARTReporter works the same as with any other application offered on the Mac App Store and is the sole responsibility of Apple. 

We have no direct or even indirect influence over this and in case anything doesn't work as expected you should contact Apple for support.

Apple's official documentation for the Mac App Store is here and here and their support is here (online) or here (telephone).


Q: Mac App Store: How can I re-install SMARTReporter?

A:

The Mac App Store allows you to re-install all purchased apps an unlimited number of times. The procedure is the same as with any other app available on the Mac App Store:

1.) Open the Mac App Store by clicking its icon in the Dock or selecting "App Store…" from the Apple-menu in your top left screen corner.

2.) Click on the "Purchases" tab at the top

3.) Click the "Install" button next to SMARTReporter in the list

4.) In case you don't see SMARTReporter in the list of purchases (but you are sure that you have purchased it), you may have "hidden" SMARTReporter. In this case:

4.1.) Select "Show my account" in the "Store" menu of the Mac App Store

4.2) Click "Show hidden purchases" in the "iTunes in the Cloud" section

4.3) Click "Unhide" next to SMARTReporter and goto step 2

5.) In case you see SMARTReporter in the list but the "Install" button is greyed out and not clickable, this means that SMARTReporter is already installed. In this case you likely don't need to re-install SMARTReporter but if you want to do so anyway you can just delete it (in the Finder) and restart the Mac App Store to enable the option to install it again.

Please note that every aspect of buying/installing/updating/re-installing SMARTReporter works the same as with any other application offered on the Mac App Store and is the sole responsibility of Apple. 

We have no direct or even indirect influence over this and in case anything doesn't work as expected you should contact Apple for support.

Apple's official documentation for the Mac App Store is here and here and their support is here (online) or here (telephone).


Q: Mac App Store: How can I install SMARTReporter on an additional Mac?

A:

The Mac App Store allows you to install all purchased apps on an unlimited number of Macs free of charge. The procedure is the same as with any other app available on the Mac App Store:

1.) Open the Mac App Store on the additional Mac by clicking its icon in the Dock or selecting "App Store…" from the Apple-menu in your top left screen corner.

2.) Click on the "Purchases" tab at the top

3.) Click the "Install" button next to SMARTReporter in the list

4.) In case you don't see SMARTReporter in the list of purchases (but you are sure that you have purchased it), you may have "hidden" SMARTReporter. In this case:

4.1.) Select "Show my account" in the "Store" menu of the Mac App Store

4.2) Click "Show hidden purchases" in the "iTunes in the Cloud" section

4.3) Click "Unhide" next to SMARTReporter and goto step 2

You could also just copy your version of SMARTReporter to the other Mac's application-folder  with file-sharing and it should work as expected. You may need to authenticate with your Mac App Store credentials on the first launch.

Please note that every aspect of buying/installing/updating/re-installing SMARTReporter works the same as with any other application offered on the Mac App Store and is the sole responsibility of Apple. 

We have no direct or even indirect influence over this and in case anything doesn't work as expected you should contact Apple for support.

Apple's official documentation for the Mac App Store is here and here and their support is here (online) or here (telephone).


Q: Mac App Store: How can I get a refund for SMARTReporter?

A:

Why do you want a refund? If there is anything we could do to make SMARTReporter fit your needs just let us know, we are determined to make every customer happy! If you still want a refund you have to contact Apple, as they are handling everything related to the purchase and we can't give you a refund ourselves. To get a refund from Apple click on the "report a problem" link next to SMARTReporter in the purchase receipt Apple has e-mailed to you. Your best chance at success is to do this as soon after purchase as possible and explain them that you purchased it by accident or excatly why you think you bought the wrong app. We don't have any influence over Apple's decision whether to refund you or not (most of the time it shouldn't be problem and they will just refund you).